Terms and conditions

Last updated: [TO COMPLETE: date]

1. Purpose

These terms govern the use of the LykatiDelivery app and the sale of the delivery services offered by [TO COMPLETE: company].

2. Account

An account is opened with a phone number. A business account is requested from the app and approved by our team.

3. Ordering a delivery

The customer provides the pickup landmark, the delivery landmark and the recipient’s details, and guarantees that this information is accurate.

4. Price

The price is shown before confirmation. It includes a base fare depending on the city and a per-kilometre rate beyond an included distance, calculated on the real road distance. Extras may apply: [TO COMPLETE: list of extras].

5. Payment

Payment is made by Mobile Money [TO COMPLETE: accepted operators and other methods].

6. Business subscriptions and Day Pack

Monthly plans include a set number of deliveries. Unused deliveries carry over only if the subscription is renewed; otherwise they are lost. The subscription covers the standard delivery; extras are still charged. The Day Pack is valid on the calendar day it is activated, until 11:59 pm Douala time. [TO COMPLETE: price, number of deliveries and conditions of each plan.]

7. Prohibited items

[TO COMPLETE: list of prohibited items — illegal goods, hazardous materials, cash, etc.]

8. Pickup and delivery

Pickup is confirmed with a validation code and a photo of the parcel. If delivery fails, [TO COMPLETE: number of attempts, return to sender, possible fees].

9. Liability

[TO COMPLETE: liability for loss or damage, compensation cap, claim deadline.]

10. Claims

Claims are sent to [TO COMPLETE: email] within [TO COMPLETE] days after delivery.

11. Governing law

[TO COMPLETE: governing law and competent jurisdiction.]